Please note: We will be CLOSED from 11am until 1pm on Friday 28th April for an important staff meeting. Sorry for any inconvenience this may cause.
Data Security & Privacy
Lockwoods would like to reassure you of the following
All our customer records are private, confidential and secure. We will not pass your details onto any third parties. Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998.
If you would like to remove your details from our Mailorder Customer Database, please contact us.
Information we collect and how it's used
Payment information: We only use secure, encrypted, third-party payment gateways to collect sensitive payment information, such as credit and debit card numbers:
- The Mal's Ecommerce gateway securely captures and stores your credit and debit card information off-site. Card information is only accessed by an approved member of staff when your payment is processed.
- The PayPal gateway securely captures and processes your payment information off-site. We have no access to your card or payment information at any time.
Aggregate information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to lockwoods.com.
Other information we collect: When you purchase a product on lockwoods.com, we ask you for the following information; name, address, phone number, and email address. This information is used to process and deliver your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database. We also collect e-mail addresses voluntarily provided to us so we can send email updates of sales, special promotions and other news.
About children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Disclosure of Information Policy: We do not share customer contact details (email addresses, postal addresses, and phone numbers) with any other company or organisation without your express permission.