Please note: We will be CLOSED from 11am until 1pm on Friday 28th April for an important staff meeting. Sorry for any inconvenience this may cause.
Mailorder - Delivery
Normal Delivery Time
Orders received before 1pm - and shipped using our standard DPD courier delivery service to addresses within mainland UK - are normally delivered next working day before 12 noon. Orders placed after 1pm, or for delivery to addresses in The Scottish Highlands or offshore areas of the UK, may take one day longer.
We are unable to dispatch orders on Saturdays, Sundays or Mondays. Orders placed on these days will be dispatched on Tuesday.
Once your order has been dispatched, you can track your order, change the delivery date, amend the delivery location, and much more via the DPD app or website:
The cost of shipping is calculated at checkout, and will depend on:
- The total weight of item(s).
- Delivery location.
Examples of typical delivery costs to England, Wales and Southern Scotland using our standard courier delivery option:
- Pair of walking boots - £5.00
- Pair of skis - £8.00 to £10.00
Courier delivery to remote parts of the UK (including the Scottish Highlands and offshore areas) is more expensive.
If your order is under 2kg in weight, you will be given the option of delivery by Royal Mail post at checkout. This will be a cheaper option (typically £2.00 - £5.00), but please note that your parcel will not be tracked, and that it will take slightly longer to deliver (typically 1-2 days).
An estimated charge for shipping overseas will be shown at checkout when placing your order. Once we have received your order, we will be able to calculate the exact shipping charge for your location and for the weight and dimensions of the item(s) ordered. If we need to amend the estimated charge, we will contact you as soon as possible, and await your approval.
Alternatively, please email us with your full postal address and the item(s) you wish to purchase, and we will email you with an accurate quote. Should you wish to proceed with your order, we will send you a PayPal invoice (payment by Visa, Mastercard, American Express, or Direct Debit).
You can contact our mail order department during normal shop opening hours on 01926 339388 (option 4).
For local customers, and for those who wish to try products on before purchase (which we would always strongly recommend with footwear), we offer a 'Store Pickup' option during checkout.
- No payment will be taken when you place your order.
- We will contact you as soon as your goods are ready for collection from our Leamington store, and reserve them for you for 7 days. If you need us to reserve them longer, then please let us know.
- Uncollected orders will be cancelled.
- Goods are paid for upon collection.
We regret that we are unable to accept online card payments for store pickups.