> Useful Information

Mailorder - Returns

You are welcome to return unused items for exchange or full refund within 14 days of purchase.

Please complete the returns form on the back of your invoice, and return items to our Leamington Spa address. We would recommend that you use a tracked and insured delivery service for returning items to us.

Please note that for safety reasons, we are unable to exchange or refund the following items:

  • Climbing safety equipment (including harnesses, ropes, helmets and slings).
  • Ski helmets.

This does not effect your statutory rights.

Warranty returns, repairs, and spare parts

Please contact us with details of the item (inc purchase date) and the issue you are experiencing.