> Useful Information

Mailorder - Delivery

Normal Delivery Time

Orders received before 1pm - and shipped using our standard Parcelforce courier delivery service to addresses within mainland UK - are normally delivered next working day before 12 noon. Orders placed after 1pm, or for delivery to addresses in The Scottish Highlands or offshore areas of the UK, may take one day longer.

 We are unable to dispatch orders on Saturdays, Sundays or Mondays. Orders placed on these days will be dispatched on Tuesday.

Delivery Cost

The cost of shipping is calculated at checkout, and will depend on:

  • Delivery location.
  • The total weight of item(s).

Examples of typical delivery costs to England, Wales and Southern Scotland using our standard courier delivery option:

  • Pair of walking boots - £3.95
  • Pair of skis - £8.00 to £10.00

Courier delivery to remote parts of the UK (including the Scottish Highlands and offshore areas) is more expensive.

Small items

If your order is under 2kg in weight, you will be given the option of delivery by Royal Mail post at checkout to addresses in the UK. This will be a cheaper option (typically £2.00 - £3.00), but please note that your parcel will not be tracked, and that it will take slightly longer to deliver (typically 1-2 days).

International orders

An estimated charge for shipping to addresses overseas will be shown at checkout when placing your order. The actual shipping cost will depend on:

  • Delivery address.
  • Weight of goods.
  • Dimensions of goods.
  • Delivery time.
  • Tracking and/or insurance requirements.

Once we have received your order, we will be able to calculate the exact shipping charge. If we need to amend the estimated charge, we will of course contact you as soon as possible, and await your approval. We will always work with you to find the most cost-effective shipping option!

 Alternatively, please email us with your full postal address and the item(s) you wish to purchase, and we will email you with an accurate quote. Should you wish to proceed with your order, we will send you a PayPal invoice (payment by Visa, Mastercard, American Express, or Direct Debit).

You can contact our mail order department during normal shop opening hours on 01926 339388 (option 4).

Store Pickup

For local customers, and for those who wish to try products on before purchase (which we would always strongly recommend with footwear), we offer a 'Store Pickup' option during checkout.

  • No payment will be taken when you place your order.
  • We will contact you as soon as your goods are ready for collection from our Leamington store, and reserve them for you for 7 days. If you need us to reserve them longer, then please let us know.
  • Uncollected orders will be cancelled.
  • Goods are paid for upon collection.

We regret that we are unable to accept online card payments for store pickups.