> Useful Information

Mailorder - Returns

You are welcome to return unused items for exchange or full refund within 14 days of purchase.

Please complete the returns form on the back of your invoice, and return items to our Leamington Spa address. We would recommend that you use a tracked and insured delivery service for returning items to us.

 Please note that for safety reasons, we are unable to exchange or refund the following items:

  • Ski helmets.
  • Climbing safety equipment, including harnesses, ropes, helmets and slings.

This does not effect your statutory rights.

Warranty returns, repairs, and spare parts

Please contact us with the following details:

  • Product brand and model name.
  • Date of purchase.
  • The issue you are experiencing.

Where possible, please include photos of the product and the issue, or part that needs replacing. Most products we sell have warranties which cover 'fair wear and tear', so please include photos which show the general condition of the product too, if relevant.

 For health and safety reasons - and as a common courtesy to our staff - used items returned to us must be in a clean and dry condition.